About PollockOnService

Bill Pollock is President of Strategies For Growth, a research analyst and advisory consulting firm based in Westtown, Pennsylvania USA. In this role Bill has consulted to more than 300 client organizations throughout the United States, Canada, EMEA and Asia-Pac in areas including strategic services planning, market and survey research, thought leadership content development and presentation, customer satisfaction measurement and tracking, and the development of strategic recommendations for improving service performance and customer satisfaction.

Bill has made numerous presentations on services best practices at a variety of major services venues, including multiple WBR Field Service conferences (i.e., Palm Springs and Amelia Island), Copperberg’s Field Service and Spare Parts Summits (UK), Aberdeen Group’s CSO Summit, The Service Council’s Executive Symposium, Reverse Logistics Conference & Expo, Warranty Chain Management Conference and others.

He has also had more than 350 articles, features and columns published on topics including Field Service Management (FSM); Service Lifecycle Management (SLM); Connected Field Services; Augmented Reality, Artificial Intelligence and Machine Learning; Customer Relationship Management (CRM); Warranty Management; Reverse Logistics and others for major services trade publications including Field Service DigitalField Service News (UK), Field Technologies, Future of Field ServiceReverse Logistics and Warranty Week, among others.

In recent years, Bill was named “One of the Twenty Most Influential People in Field Service” by Field Service News (UK); One of the “Top 10 People Every Field Service Pro Should Follow” by Field Service Digital; one of Capterra’s “20 Excellent Field Service Twitter Accounts”; and one of Coresystems’ “Top 10 Field Service Influencers to Follow”. He writes monthly features for Field Service News, Field Service Digital, Field Technologies and Future of Field Service.

Previously, Bill has held the positions of Co-founder, President and Chief Research Officer (CRO) at The Service Council; Vice President, Principal Analyst, heading up Aberdeen Group’s Strategic Service Management Practice; and Managing Analyst, Services Industry at Gartner.

For more information on Strategies For Growth, please view the various entries to Bill’s Blogsite, or visit the archived SFG℠ Website at www.s4growth.com (i.e., for previously published downloads and services information). You may also contact him directly by phone at 610.399.9717, or via e-mail at wkp@s4growth.com.

3 thoughts on “About PollockOnService

  1. The benefits of treating your customers like customersField Service News | News, Insight and Opinion for the Field Service Industry

  2. Staying in control with problem customersField Service News | News, Insight and Opinion for the Field Service Industry

  3. Bill Pollock to Conduct Workshop at the 13th Annual Warranty Chain Management Conference in Tucson AZ, Tuesday, March 7, 2017 – PollockOnService

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