Bill Pollock is President of Strategies For Growth℠, a research analyst and advisory consulting firm based in Westtown, Pennsylvania USA. In this role Bill has consulted to more than 300 client organizations throughout the United States, Canada, EMEA and Asia-Pac in areas including strategic services planning, market and survey research, thought leadership content development and presentation, customer satisfaction measurement and tracking, and the development of strategic recommendations for improving service performance and customer satisfaction.
Bill has made numerous presentations on services best practices at a variety of major services venues, including multiple WBR/IQPC Conferences (i.e., Field ServiceEast, etc.), Copperberg’s Field Service Summit (UK), Aberdeen Group’s CSO Summit, The Service Council’s Executive Symposium, Reverse Logistics Conference & Expo, Warranty Chain Management Conference and others.
He has also had more than 350 articles, features and columns published on topics including Field Service Management (FSM); Service Lifecycle Management (SLM); the intersection of the Internet of Things (IoT) and SLM; Augmented Reality, Artificial Intelligence and Machine Learning); Customer Relationship Management (CRM);, Warranty Management; Reverse Logistics and others for major services trade publications including Field Service Digital, Field Service News (UK), Field Technologies, Future of Field Service, Reverse Logistics and Warranty Week, among others.
In 2015/16/17, Bill was named “One of the Twenty Most Influential People in Field Service” by Field Service News (UK); One of the “Top 10 People Every Field Service Pro Should Follow” by Field Service Digital; one of Capterra’s “20 Excellent Field Service Twitter Accounts”; and one of Coresystems’ “Top 10 Field Service Influencers to Follow”. He writes monthly features for Field Service News, Field Service Digital and Field Technologies.
Previously, Bill has held the positions of President and Chief Research Officer (CRO) at The Service Council; Vice President, Principal Analyst, heading up Aberdeen Group’s Strategic Service Management Practice; and Managing Analyst, Services Industry at Gartner.
For more information on Strategies For Growth℠, please view the various entries to Bill’s Blogsite, or visit the archived SFG℠ Website at www.s4growth.com (i.e., for previously published downloads and services information). You may also contact him directly by phone at 610.399.9717, or via e-mail at email@example.com.