Transforming Targeted Market Research into Improved Customer Satisfaction & Retention

Market Research Is Not an End unto Itself – It’s Basically a Tool for Identifying Opportunities and Preventing Problems

No services organization ever went bankrupt as a result of investing money in market research that delivered actionable results, and provided a positive Return on Investment (ROI). It is only those organizations that have wrongly invested a great deal of money in “untested” areas that could have been better served by conducting the appropriate market research first.

Read SFG℠‘s latest Analysts Take paper on the value of Market Research in terms of its ability to help you transform your Services organization.

Click here to access the paper: Transforming Market Research into Customer Sat & Retention (20-06-11-v01)-compressed

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