[This is our second Blog-posted video Podcast! There will be more coming on a regular basis from this point on!]
Using the LOTS Approach to Communications to Maximize Customer Reliance and Retention! Analyst Bill Pollock of SFG℠ and www.PollockOnService.com talks about what FSOs should be using as communications tools to make sure their field techs are always engaged – and customers are rarely enraged!
To access the video, please click on the following link: https://www.youtube.com/watch?v=n4jE3Js5y3I&t=23s
BTW – Thanks again to all of you who contributed to our first 56,500 Blogsite visits! It is greatly appreciated! Looking forward to the next 56,500+!