Market Outlook: The Impact of the Convergence of Field Service and the Internet of Things

[Excerpt from our upcoming Feature Article in the April 2017 issue of Field Service News.]

There have been myriad times in recent years when a new technology seems to control the conversation in the business world – and, particularly, in the services sector. And, field service is typically one of the first areas where customers and users catch their first glimpse and initial understanding of what each of these “new” technologies can do for the industry. However, it usually takes a while longer before they truly understand what these new technologies can do specifically for their respective organisations.

Many of these new technologies enter the mainstream of the business world – and the global services community – after some initial fanfare, trade press, blogs, tweets and white papers, etc. However, most of them will actually take years to be fully accepted and deployed via a more staggered and drawn-out basis over a lengthy period of time. For example, 10 to 15 years ago, RFIDs were all the rage, with seemingly every article and white paper talking about the potential use of RFIDs for everything from tracking parts shipments, to identifying personal items that consumers send to the dry cleaner for laundering.

The evolution of RFIDs, however, was fairly steady to the point of almost being modestly linear over the next decade and a half. But, fast forward to 2017, and Tesla Inc. founder and CEO, Elon Musk, has recently announced the formation a new company, Neuralink Corp., which The Wall Street Journal describes as a “medical research” company that plans to build technology “through which computers could merge with human brains”, essentially using embedded chips to upload and download thoughts directly from humans. In less than a couple of decades, RFIDs went from the “talk of the town”; to a backdrop of steady (albeit non-glitzy) market adoption and deployment; to a virtual science fiction-like catalyst between the technology of today and the advanced future.

That is why the introduction and accelerating proliferation of the Internet of Things (IoT) in field service is such a big deal. Because, as most industry analysts tend to agree, the projected growth path for the full integration and convergence of the IoT into the global services community – particularly in field service – are stunning!

[Watch for the complete article, including findings from SFG‘s 2017 Field Service Management Benchmark Survey, in the April 2017 issue of Field Service News. I’ll also be presenting some toppling data as part of my opening Keynote at the 2017 Field Service Summit in Coventry, UK, on April 11, 2017.]

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